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Customer Service Representative / General Administrative Assistant at Leidos - ApplyBlast

Customer Service Representative / General Administrative Assistant

Leidos

3 months ago

3.9 on Glassdoor

Springfield, VA

Onsite

Full Time

Senior

0 applicants

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About this role

A Customer Service Representative serves as the primary point of contact for customers, handling inquiries via phone, email, and chat while supporting daily office operations. The role involves resolving complaints, documenting interactions in internal systems, and coordinating scheduling to ensure positive customer experiences in a fast-paced environment.

Responsibilities

Serve as the first point of contact for customer inquiries via phone, email, and chat
Resolve customer concerns and complaints with a positive, solution-oriented approach
Document customer interactions and resolutions in internal systems
Coordinate scheduling, appointments, and internal communications as needed
Maintain and update customer records and databases to ensure accuracy

Skills

Qualifications

TS/SCI w/ Poly Clearance

About Leidos

leidos.com

Headquarters

Reston, Virginia, United States

Company Size

10001+ employees

Founded

1969

View Profile

Leidos is a Fortune 500 science and technology company that delivers solutions at the intersection of national security, health, and critical infrastructure, serving defense, federal government, intelligence, and commercial markets. With a global workforce of approximately 47,000, the company provides capabilities across AI, cybersecurity, digital modernization, mission software, space, maritime, managed health, and energy infrastructure. Leidos partners with government agencies and large enterprises to deliver mission-critical innovations that address complex national and global challenges.