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Customer Service Representative (German-speaking)- Onsite- AM03 at Concentrix - ApplyBlast

Customer Service Representative (German-speaking)- Onsite- AM03

Concentrix

3 months ago

3.3 on Glassdoor

Barcelona, Spain

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Service Representative in Barcelona, Malaga, or Valencia handles incoming customer contacts via telephone, email, and chat to resolve user demands within service level agreements. The role requires maintaining product knowledge, logging call details, and ensuring contractual SLAs are met for clients in the sport clothing industry.

Responsibilities

Handle incoming customer contacts via telephone, email, and chat
Resolve user demands and provide timely responses within SLA
Log call details onto call management systems accurately
Maintain service and product knowledge for specific applications
Escalate calls to resolution when necessary

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.