Customer Service Representative (German-speaking) - Search Engine

Philip Morris International(2 months ago)

Lisbon, PortugalOnsiteFull TimeJunior$0 - $0Customer Service

About this role

A German-speaking Customer Service Representative role at Concentrix based in Lisbon, supporting a search engine project through inbound customer interactions. The position focuses on delivering high customer satisfaction while meeting quality and efficiency targets and improving the customer journey. Training and career development are provided, with opportunities for internal promotion.

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Required Skills

Customer Support
Technical Support
Case Management
Escalation
Communication
German
English
Troubleshooting
Collaboration
Patience

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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