Customer Service Representative - Helpline Part Time

Gaudenzia is seeking a Customer Service Representative to manage high-volume incoming calls, provide accurate information about programs and services, and resolve customer inquiries with professionalism and empathy. The role involves maintaining detailed documentation, coordinating with internal departments, and supporting crisis call management while adhering to HIPAA regulations. This position requires strong communication skills, proficiency in CRM systems, and the ability to meet performance metrics in a fast-paced call center environment.