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Customer Service Representative, HVAC at AIG - ApplyBlast

Customer Service Representative, HVAC

AIG

4 months ago

4.0 on Glassdoor

Jeffersonville

Hybrid

Full Time

Junior

0 applicants

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About this role

A Customer Service Representative in the HVAC division supports dealers and end customers by managing contracts, resolving claims, and providing technical guidance on warranty programs. The role involves collaborating with internal teams and external partners to ensure service excellence and operational efficiency within the insurance and warranty sector. Candidates will utilize CRM tools and maintain detailed records while adapting to the dynamic needs of residential and commercial HVAC applications.

Responsibilities

Manage customer contracts and process cancellations accurately
Resolve inquiries via phone and email within service level agreements
Support dealer onboarding and enrollment in warranty programs
Research and rectify data discrepancies using standard procedures
Communicate program guidelines and technical information to customers

Skills

About AIG

aig.com

Headquarters

New York, New York, United States

Company Size

10001+ employees

Founded

1919

View Profile

American International Group, Inc. (AIG) is a leading global insurance organization that offers a wide range of insurance and financial services across more than 190 countries and jurisdictions. Established in 1919, AIG specializes in property and casualty insurance, as well as life insurance and retirement solutions. The company is recognized for its innovation and commitment to customer service, consistently receiving awards for diversity and inclusion in the workplace. With a strong focus on risk management, AIG partners with clients to protect their assets and pursue growth opportunities.