Customer Service Representative (Hybrid)
Claires(2 months ago)
About this role
The Customer Service Representative at Claire's is pivotal in enhancing the customer experience by addressing escalated and complex inquiries, complaints, and issues. This role involves investigating and resolving high-priority customer cases while analyzing feedback trends to identify systemic issues and collaborating with internal partners for continuous improvement.
Required Skills
- Customer Advocacy
- Escalation Management
- Data Analysis
- Process Improvement
Qualifications
- High School Diploma
- 2+ Years Customer Service Experience
- CRM Software Proficiency
About Claires
claires.comClaire's provides Ear Piercing for Kids & Teens | Safe Piercing | Jewelry | Accessories for girls of all ages; free piercings with any earring purchase.
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