Customer Service Representative I, II, III

The Customer Service Representative provides accurate and courteous service to new and existing customers regarding their utility services and accounts through various channels including email, online self-service, in person, and over the phone. The role involves processing applications, managing payments, handling customer inquiries, and maintaining customer history files under varying levels of supervision. This position requires strong attention to detail, excellent communication skills, and the ability to work independently or as part of a team.