Customer Service Representative I

About Pittsburgh Water

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Pittsburgh Water and Sewer Authority (PWSA) is the publicly owned utility that provides drinking water, sewage, and stormwater services to nearly half a million residents and businesses in the Pittsburgh area. PWSA manages water treatment and distribution, sewer collection, billing, and a range of customer programs — including income-based assistance, service-line protection plans, backflow testing, and resources for developers and contractors. The authority emphasizes safe, reliable infrastructure, regulatory compliance, and customer support for rates, service changes, and maintenance to protect public health and sustain the region’s water systems.