Customer Service Representative I

The Customer Service Representative I serves as the primary point of contact for new and existing customers, addressing insurance inquiries and delivering high-quality service to foster long-term relationships and renewals. This role requires maintaining up-to-date knowledge of company procedures, products, and programs to ensure department standards are consistently met. The position involves resolving customer concerns efficiently, handling various call types such as claims and billing, and striving for first-call resolution in a fast-paced environment.