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Customer Service Representative II, Avenue North at ChristianaCare - ApplyBlast

Customer Service Representative II, Avenue North

ChristianaCare

4 months ago

3.4 on Glassdoor

Wilmington, DE

Onsite

Full Time

Junior

0 applicants

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About this role

ChristianaCare is seeking a Customer Service Specialist II to manage high-volume incoming calls for General Surgery, Podiatry, Colorectal Surgery, and Bariatrics departments. The role involves scheduling appointments, handling phone notes, escalating urgent calls, and interacting with patients and physicians using specific computer tools and methodologies.

Responsibilities

Answer high-volume incoming calls for multiple surgical departments
Schedule patient appointments and manage calendar availability
Document patient interactions and notes in electronic medical records
Escalate urgent calls to appropriate medical staff or management
Interact with patients, physicians, and staff to provide accurate information

Skills

About ChristianaCare

christianacare.org

Headquarters

Newark, Delaware, United States

Company Size

10001+ employees

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ChristianaCare is a not‑for‑profit health system headquartered in Wilmington, Delaware, serving patients across Delaware and the surrounding region. It operates hospitals, outpatient and specialty clinics, urgent and emergency services, and virtual care options to help people know when to seek care and connect with primary or virtual providers. The organization emphasizes patient‑centered care, community health, and innovation in clinical services and telehealth.