MasterBrand Cabinets LLC
The Customer Service Representative (Builder) manages the end-to-end customer service lifecycle for service and warranty orders, acting as the primary contact to diagnose issues and drive timely resolutions. This role ensures seamless coordination between customers, homeowners, field teams, and installers to deliver exceptional outcomes and reduce repeat service visits. Success is measured by high customer satisfaction, rapid response times, and accurate data management within the ordering platform and Salesforce.
MasterBrand Cabinets, LLC is a leading cabinetry company and the parent of a family of brands offering kitchen and bathroom cabinets ranging from standard lines to fully custom solutions to suit different budgets and lifestyles. They serve homeowners and trade professionals through a dealer network and online resources, including product catalogs, design tools, and customer features like favorites and exclusive emails. The company emphasizes variety, customization, and accessible solutions for remodeling and new construction projects.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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