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Customer Service Representative II, Dental at ChristianaCare - ApplyBlast

Customer Service Representative II, Dental

ChristianaCare

3 days ago

3.4 on Glassdoor

Wilmington, Delaware, United States

Onsite

Full Time

Medior

0 applicants

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About this role

ChristianaCare is seeking a Customer Service Specialist II to handle incoming calls for the Dental/Oral Surgery Contact Center in Wilmington, DE. This on-site role involves scheduling appointments, managing phone notes, and utilizing computer tools like scheduling modules and EMRs. The position requires strong multitasking abilities and adherence to the CCHS HEAT methodology for service issues.

Responsibilities

Respond to high volume calls and schedule appointments
Handle phone notes and escalate urgent calls appropriately
Interact with patients, physicians, and staff to provide accurate communication

Skills

About ChristianaCare

christianacare.org

Headquarters

Newark, Delaware, United States

Company Size

10001+ employees

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ChristianaCare is a not‑for‑profit health system headquartered in Wilmington, Delaware, serving patients across Delaware and the surrounding region. It operates hospitals, outpatient and specialty clinics, urgent and emergency services, and virtual care options to help people know when to seek care and connect with primary or virtual providers. The organization emphasizes patient‑centered care, community health, and innovation in clinical services and telehealth.