Customer Service Representative II

The Customer Service Representative II serves as the primary point of contact for customers, managing a high volume of inbound and outbound interactions via telephone and email to resolve issues and process inquiries. This role involves handling account changes, billing questions, and service requests for residential, commercial, and industrial clients while identifying opportunities to cross-sell products. The position requires maintaining accurate account records, escalating complex issues, and striving to meet or exceed call center productivity and quality goals.