Customer Service Representative II

The Customer Service Representative II serves as the primary point of contact for customers, handling inquiries and resolving issues for residential, commercial, industrial, and public sector clients. The role involves managing a high volume of inbound and outbound interactions via telephone and email, while also identifying opportunities to cross-sell products and services. This position requires strong communication skills to educate customers on accounts, billing, and contracts, and to advocate for their needs by collaborating with internal departments.