Customer Service Representative, Lead
ViaPlus
About this role
A Customer Service Lead at ViaPlus oversees a team of customer service representatives in a high-volume call center environment, ensuring quality service, productivity, and customer satisfaction through coaching, performance monitoring, and team leadership.
Skills
Qualifications
About ViaPlus
viaplus.comViaPlus is the mobility and digital-tolling arm of VINCI Highways that develops and operates end-to-end tolling, traffic-management and customer-facing mobility services. It combines electronic toll collection, back‑office and payment systems with real‑time traffic information, fleet services and digital apps to improve traffic flow, safety and user experience on managed roads. Leveraging VINCI Highways’ global network and infrastructure expertise, ViaPlus delivers interoperable, data-driven solutions for road operators, public authorities, fleets and drivers.
About ViaPlus
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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