Customer Service Representative - Lead

About this role

Responsibilities

• Answers the phone following department guidelines, responds to inquiries, and refers all calls as appropriate.
• Communicates financial responsibilities to patients and collects funds accordingly.
• Assists with the training and orientation of new staff. Monitors and corrects payroll entries for manager review and completion. Schedules employees via Active Staffer and works collaboratively with the Manager to develop policies and processes for staff self-scheduling utilization.
• Communicates with patients, medical staff, hospital staff, and visitors in a professional manner providing excellent customer service as reflected in AAHS/HCE’s policies and practices. Maintains ongoing communications with leadership, by reviewing processes, tasks and responsibilities to resolve problems to meet departmental and staffing needs. Collaborates with leadership on activities to include (but not limited to) developing training plans and departmental program changes, enhancements and compliance regulations.
• Assists with orientation and mandatory re-credential process for compliance of registration functions. Develops training curriculum in collaboration with Director and oversees the employee orientation processes and annual competencies.