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Customer Service Representative Lead at PNC Bank - ApplyBlast

Customer Service Representative Lead

PNC Bank

5 days ago

2.7 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Customer Service Representative Lead at PNC's Treasury Management Care Center organization provides advanced customer service and acts as an escalation point for complex inquiries. This role involves coaching and mentoring the support team, resolving customer issues, and ensuring high levels of customer satisfaction. The position is based remotely and requires collaboration with service partners to address complex matters.

Responsibilities

Act as escalation point and mentor for customer service team
Resolve complex customer inquiries and service issues
Deliver CARES model to customers and service partners

Skills

About PNC Bank

pnc.com

Headquarters

Pittsburgh, Pennsylvania, United States

Company Size

10001+ employees

Founded

2014

View Profile

PNC Bank (PNC Financial Services Group), headquartered in Pittsburgh, PA, is a U.S. financial services company offering a broad suite of personal banking products including checking and savings accounts, credit cards, mortgages, home‑equity and auto loans, CDs and retirement accounts. It provides digital and mobile banking tools, online bill pay, card controls and a large branch and ATM network for everyday banking. PNC also offers wealth management, investment and retirement planning, plus small‑business banking and lending, positioning itself as a full‑service provider for individuals and businesses.