Customer Service Representative (Logistic)

Bennett Heat Treating & Brazing Co., Inc. is seeking a dependable Customer Service Representative to serve as the primary point of contact for customers, handling approximately 20 to 50 incoming calls daily regarding order status and shipping inquiries. The role involves researching orders in the Visual Shop ERP system, coordinating with warehouse and shipping personnel, and ensuring accurate documentation for billing and delivery. This position operates in a manual, process-driven industrial environment requiring strong organizational and communication skills.