Customer Service Representative, MCC
Shoppers Drug Mart(1 month ago)
About this role
A Customer Service Representative in the Supply Chain team at Shoppers Drug Mart provides frontline support to store locations by responding to telephone and email inquiries related to store-level marketing and logistics. The role reports to the Sr. Manager, Supply Chain and helps ensure product flow from distribution centers to retail stores and customers across Canada.
Required Skills
- Customer Service
- Call Handling
- Email Support
- Ticketing
- KPI Monitoring
- Escalations
- Excel
- PowerPoint
- Training
- Quality Assurance
+1 more
Qualifications
- High School Diploma
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