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Customer Service Representative-Operations at CVS Health - ApplyBlast

Customer Service Representative-Operations

CVS Health

3 months ago

3.2 on Glassdoor

Franklin, Tennessee

Onsite

Full Time

Junior

0 applicants

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About this role

Customer Service Representatives at Aetna serve as the face of the company, handling inquiries and problems via telephone, internet, or written correspondence. They engage, consult, and educate members on unique needs, Aetna plans, tools, and resources to guide them along a clear path to care. The role involves managing software applications, documenting processes, and providing support to field sales and customer teams.

Responsibilities

Handle customer service inquiries via telephone, internet, or written correspondence
Educate members on Aetna plans, tools, and resources to guide care paths
Manage software applications and document processes effectively
Provide support to field sales and customer teams
Train and mentor other employees as needed

Skills

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.