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Customer Service Representative - Order Entry at Ferguson Enterprises, LLC - ApplyBlast

Customer Service Representative - Order Entry

Ferguson Enterprises, LLC

4 months ago

3.3 on Glassdoor

Corona, CA

Hybrid

Full Time

Junior

0 applicants

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About this role

The Customer Service Representative – Order Entry at The Minka Group supports the Company's decorator lighting and fan division by ensuring accurate order entry and managing email and ticket-based customer support. This hybrid role operates from Corona, CA, with a schedule of three days in the office and two days remote, occasionally requiring phone calls to resolve order details.

Responsibilities

Enter customer orders accurately and validate pricing details
Respond to Zendesk tickets within four business hours
Communicate order status and availability via professional written updates
Resolve occasional customer phone calls regarding order specifics
Collaborate with sales and administration teams to support inquiries

Skills

About Ferguson Enterprises, LLC

ferguson.com

Headquarters

Newport News, Virginia, United States

Company Size

10001+ employees

Founded

1953

View Profile

Ferguson is a leading supplier of plumbing supplies, HVAC products, and construction materials, catering primarily to professional contractors and homeowners. With a commitment to high-quality products and exceptional service, Ferguson offers a wide range of items including pipes, valves, fittings, and various HVAC components. The company emphasizes convenience and accessibility through their comprehensive online platform, enabling customers to efficiently browse and purchase essential supplies for their projects.