Customer Service Representative – Parent Liaison (Remote)
Cranial Technologies(13 days ago)
About this role
Cranial Technologies is seeking a full-time Customer Service Representative to support families, healthcare providers, and insurance companies. The role involves building rapport, educating families about treatments and insurance processes, and providing excellent customer service. The company offers comprehensive benefits, ongoing training, and a remote work mode.
Required Skills
- Customer Service
- Communication
- Problem Solving
- Computer Software
- Medical Insurance
- Scheduling
- Data Entry
- Phone Etiquette
- Human Relations
- Multitasking
About Cranial Technologies
cranialtech.comCranial Technologies is a U.S.-based medical device company that specializes in non‑invasive cranial remolding orthoses (infant helmets) to treat plagiocephaly, brachycephaly and other cranial asymmetries. They provide custom scanning, design, fitting and follow‑up services for individually made helmets, working with pediatricians, craniofacial teams, and families to optimize head‑shape correction. The company emphasizes clinician support, outcome tracking, and family education to ensure safe, evidence‑informed treatment and broad access to their orthotic solutions.
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