Customer Service Representative – Parent Liaison (Remote)
Cranial Technologies
About this role
Cranial Technologies is seeking a full-time Customer Service Representative to build rapport with families, healthcare providers, and insurance companies, educating and assisting them through treatment and insurance processes. The role involves providing excellent customer service and coordinating information between various parties.
Skills
About Cranial Technologies
cranialtech.comCranial Technologies is a U.S.-based medical device company that specializes in non‑invasive cranial remolding orthoses (infant helmets) to treat plagiocephaly, brachycephaly and other cranial asymmetries. They provide custom scanning, design, fitting and follow‑up services for individually made helmets, working with pediatricians, craniofacial teams, and families to optimize head‑shape correction. The company emphasizes clinician support, outcome tracking, and family education to ensure safe, evidence‑informed treatment and broad access to their orthotic solutions.
Recent company news
China DailyCranial Technologies makes China debut
Nov 7, 2025
Yahoo FinanceCranial Technologies Debuts NMPA-Cleared Infant Head Reshaping Treatment in China at CIIE
Nov 6, 2025
China DailyCranial Technologies taps China's growing infant care market through CIIE debut
Nov 5, 2025
JD SupraCranial Technologies Sues Ottobock for Infringement of Cranial Remodeling Patents
Apr 7, 2023
Business WireEurazeo Invests in Cranial Technologies, the Market Leader in Treating Infant Plagiocephaly
Jan 26, 2022
About Cranial Technologies
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Cranial Technologies.
Salary
$37k – $37k
per year
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