Customer Service Representative (Remote PST)

Clinical Careers Page(1 month ago)

RemoteFull TimeJunior$34,000 - $62,600Customer Service

About this role

A Customer Service Representative at CVS Health serves as the primary contact for members, employers, and healthcare providers, helping them navigate benefits and claims. The role focuses on creating empathetic connections, educating customers about available resources, and improving customer well-being through clear communication and support. Colleagues work to inspire trust and satisfaction while representing the company with compassion.

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Required Skills

Active Listening
Customer Advocacy
Issue Resolution
Benefits Education
Claims Processing
Documentation
Confidentiality
Problem Solving
Multitasking
Microsoft Office

Qualifications

High School Diploma
GED

About Clinical Careers Page

cvshealth.com

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.

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