Customer Service Representative, Senior

The Senior Customer Service Representative acts as a liaison between the company and clients to provide product and service information, answer questions, and resolve customer account issues with accuracy and efficiency. This role involves assisting with customer onboarding, managing bond activities, facilitating import/export clearance, and monitoring order fulfillment to meet customer demands. The position requires strong organizational skills, bilingual proficiency in Spanish and English, and extensive experience in customs brokerage or logistics.