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Customer Service Representative (Spanish-Catalan-speaking) - Onsite - Sports Industry BC01 at Concentrix - ApplyBlast

Customer Service Representative (Spanish-Catalan-speaking) - Onsite - Sports Industry BC01

Concentrix

3 months ago

3.3 on Glassdoor

Barcelona, Spain

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Service Representative in Barcelona handles incoming telephone and email contacts to resolve user demands for various clients in the fashion and e-commerce sectors. The role involves logging call details, maintaining product knowledge, and acting as a brand ambassador while ensuring contractual service level agreements are met. Candidates must be proficient in Spanish and Catalan with advanced English skills and possess expertise in payment platforms and CRM software.

Responsibilities

Handle incoming telephone and email contacts to resolve user demands
Log call details onto management systems within SLA requirements
Maintain service and product knowledge for specific client applications
Act as a brand ambassador for company products and services
Utilize emotional intelligence to empathetically solve customer problems

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.