Customer Service Representative- Spanish

Weee! Inc(1 month ago)

Fremont, CA, California, United StatesOnsiteFull TimeJunior$46,000 - $54,000Customer Service

About this role

The Customer Service Representative is the primary point of contact for Latino customers, delivering a seamless and positive experience in a fast-paced e-commerce environment. The role requires fluency in English and Spanish and cultural knowledge of the Latino market. This onsite position in Fremont, CA collaborates with cross-functional teams and contributes to improving customer experience and satisfaction.

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Required Skills

Spanish-English
Phone Support
Email Support
Chat Support
Social Media
Issue Resolution
CRM Systems
Cross-Functional
Trend Identification
Product Education

+4 more

Qualifications

High School Diploma
Associate's Degree
Bachelor's Degree

About Weee! Inc

sayweee.com

Weee! is an online grocery marketplace that specializes in delivering Asian, Latino, and other ethnically focused groceries to customers across the United States. It combines a curated selection of fresh produce, pantry staples, frozen goods and specialty ingredients with a website and mobile apps, using regional fulfillment centers and last-mile delivery. The platform targets underserved multicultural communities with bilingual experiences, competitive pricing and weekly deals. Customers use Weee! to find hard-to-source ethnic products and get convenient home delivery.