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Customer Service Representative - Transfer Center at Owensboro Health - ApplyBlast

Customer Service Representative - Transfer Center

Owensboro Health

4 months ago

3.7 on Glassdoor

Owensboro, KY

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Service Representative at Owensboro Health Regional Hospital supports healthcare providers, departments, and patients by managing high-volume inbound calls and critical alert lines. The role involves accurately gathering patient information, documenting call details in transfer center software, and ensuring timely communication regarding appointments, admissions, and medical emergencies.

Responsibilities

Answer high volume inbound calls from patients and healthcare partners
Gather essential patient information accurately while following HIPAA guidelines
Document call details with precision in transfer center call management software
Prioritize and escalate urgent or emergent calls promptly to correct teams
Communicate patient appointment cancellations and admission alerts timely

Skills

About Owensboro Health

owensborohealth.org

Headquarters

Pleasant Valley, Kentucky, United States

Company Size

1001-5000 employees

Founded

1995

View Profile

Owensboro Health health system offers advanced, specialty and primary care, community support and career opportunities throughout the western Kentucky region.