Customer Service Representative

Mom's Meals(20 days ago)

Ankeny, IAOnsiteFull TimeJunior$34,000 - $34,000Customer Service

About this role

Customer Service Representative at Mom's Meals supports the company's mission by serving as the front line for clients placing home-delivered refrigerated meal orders. The role is based in Ankeny, IA at a mission-driven, family-operated healthcare-focused meal delivery company with over 25 years in service. It includes hourly pay, weekly payroll, PTO, and benefits after 30 days.

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Required Skills

Customer Service
Order Entry
Communication
Microsoft Office
De-escalation
CRM
Phone Systems
Documentation
Bilingual
HIPAA Knowledge

Qualifications

High School Diploma or GED

About Mom's Meals

momsmeals.com

Mom's Meals is a U.S.-based provider of chef-crafted, home-delivered meals designed and overseen by registered dietitians to support older adults and people managing chronic conditions. The company offers medically tailored meal programs, nutrition counseling, oral nutrition supplements, and specialty options (halal, kosher, shelf-stable, and produce/pantry boxes). Meals are customizable to dietary needs and delivered ready-to-heat to simplify mealtime, support recovery, and help manage chronic disease. Headquartered in Ankeny, Iowa, Mom's Meals partners with individuals, caregivers, case managers, health plans, and government agencies to integrate meal services into care plans.