Customer Service Representative

Philip Morris International(9 months ago)

Ranchi, IndiaOnsiteFull TimeJunior$43,257 - $58,784 (estimated)Customer Service

About this role

An Advisor I / Customer Service Representative at Concentrix serves as an entry-level contact for client customers across phone and internet channels, representing client brands and handling routine inquiries. The role is part of a customer service program focused on meeting contractual KPIs and maintaining customer satisfaction. Depending on the assignment, it may also include content moderation duties that involve reviewing user-generated material.

View Original Listing

Required Skills

Customer Service
Communication
Empathy
Problem Solving
Multi-Tasking
PC Skills
Call Handling
Data Entry
Content Moderation
Shift Flexibility

Qualifications

Graduate
Undergraduate

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

View more jobs at Philip Morris International →