Customer Service Representative

Philip Morris International(9 months ago)

Mumbai, IndiaOnsiteFull TimeJunior$43,257 - $58,784 (estimated)Customer Service

About this role

The Advisor I / Customer Service Representative handles inbound and outbound calls and web inquiries to provide support and resolve routine issues related to clients' products and services. The role focuses on documenting interactions, using decision-support tools, and escalating complex issues to senior staff. Some positions may include content moderation duties that involve reviewing sensitive or explicit user-generated content.

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Required Skills

Customer Service
Communication
Empathy
Problem Solving
Multitasking
Computer Skills
Content Moderation
Attention To Detail

Qualifications

Graduate/Undergraduate Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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