Customer Service Representative

Philip Morris International(9 months ago)

Kolkata, IndiaOnsiteFull TimeJunior$43,257 - $58,783 (estimated)Customer Service

About this role

An Advisor I / Customer Service Representative who interacts with customers via inbound and outbound calls or online channels to provide support and resolve routine product and service issues. The role may also include content moderation duties, reviewing user-generated material for compliance with client policies.

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Required Skills

Customer Service
Computer Navigation
Communication
Detail Oriented
Multitasking
Empathy
Problem Solving
Content Moderation
Call Handling
Shift Flexibility

Qualifications

Graduate Or Undergraduate

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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