Customer Service Representative

Philip Morris International(9 months ago)

Gurgaon, IndiaOnsiteFull TimeJunior$43,256 - $58,782 (estimated)Customer Service

About this role

An Advisor I, Customer Service at Concentrix interacts with customers via phone and online channels to provide support and resolve routine product or service issues per client requirements. The role supports meeting contractual KPIs and may include content moderation and review to ensure compliance with client terms of service. This is an entry-level, full-time position based in Gurgaon.

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Required Skills

Customer Service
Call Handling
Empathy
Communication
Problem Solving
Multitasking
PC Knowledge
Data Entry
Content Moderation
Shift Rotation

+1 more

Qualifications

Graduate
Undergraduate

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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