Customer Service Representative
LegacyBox
About this role
Legacybox is seeking a full-time Customer Service Representative to assist customers via phone, email, and live chat. The role involves handling inquiries, troubleshooting issues, and providing empathetic support to ensure positive customer experiences. It contributes directly to the company's mission of helping families preserve and reconnect with their most treasured memories.
Skills
About LegacyBox
legacybox.comLegacybox is a consumer-focused media digitization service that helps people preserve analog memories by converting photos, film, slides, audio cassettes, VHS and other legacy media into digital formats. Customers send their media in a prepaid kit or mailer and Legacybox performs professional transfers, basic restoration, and quality checks, then returns digital files (and optional physical media like DVDs or USB drives). The company emphasizes simplicity, secure handling, and long-term preservation, serving families, archivists, and anyone looking to rescue aging media. Optional add-ons typically include enhanced restoration, cloud delivery, and organized file packages for easy sharing.
About LegacyBox
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for LegacyBox.
Salary
$18k
per year