Customer Service Representative

Contractor In Charge

18 days ago

Remote

Full Time

Junior

0 applicants

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About this role

A Customer Service Representative at Contractor In Charge provides professional and courteous customer support in a home service industry setting. The role involves handling inbound calls, helping customers understand their financials and bookkeeping, and supporting field teams through detailed note-taking. The position emphasizes accuracy, communication, and multitasking in a flexible, remote work environment.

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About Contractor In Charge

contractorincharge.com

Contractor In Charge (CIC) is a Tampa-based operations partner for home-service companies (HVAC, plumbing, electrical and other trades) that combines human call centers with AI lead management and back-office support. CIC offers 24/7 inbound answering, booking and dispatch, CRM/FSM integrations (OnePath), bookkeeping, and advisory services to help contractors capture more leads, schedule reliably, and improve profitability. Their trained CSRs, industry-standard scripts, and real-time quality coaching drive higher booking rates while custom call flows preserve each client’s pricing rules and brand voice. Slogan: "Consider It Covered."