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© All Rights Reserved. ApplyBlast.com
Contractor In Charge
A Customer Service Representative at Contractor In Charge provides professional and courteous customer support in a home service industry setting. The role involves handling inbound calls, helping customers understand their financials and bookkeeping, and supporting field teams through detailed note-taking. The position emphasizes accuracy, communication, and multitasking in a flexible, remote work environment.
Contractor In Charge (CIC) is a Tampa-based operations partner for home-service companies (HVAC, plumbing, electrical and other trades) that combines human call centers with AI lead management and back-office support. CIC offers 24/7 inbound answering, booking and dispatch, CRM/FSM integrations (OnePath), bookkeeping, and advisory services to help contractors capture more leads, schedule reliably, and improve profitability. Their trained CSRs, industry-standard scripts, and real-time quality coaching drive higher booking rates while custom call flows preserve each client’s pricing rules and brand voice. Slogan: "Consider It Covered."
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Contractor In Charge.
24% below the average for this role
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