Customer Service Representative
Third Party CS
About this role
A Customer Service Representative handles client inquiries, providing information and troubleshooting support to ensure a positive customer experience. The role involves managing communications via calls, emails, and chats, with an emphasis on customer care and problem resolution.
Skills
About Third Party CS
thirdpartycs.comThirdPartyCS is an outsourced customer support provider that helps e-commerce and SaaS companies scale their support operations. They offer multichannel support (phone, email, live chat and social), ticketing and knowledge‑base management, and integrations with major helpdesk platforms. Their services emphasize tailored workflows, trained/bilingual agents, and SLA-driven performance to improve response times and customer satisfaction. Clients use ThirdPartyCS to flexibly expand support capacity while maintaining a consistent brand experience.
About Third Party CS
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Third Party CS.
Salary
$30k – $40k
per year