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Customer Service Representative at Ryan Specialty - ApplyBlast

Customer Service Representative

Ryan Specialty

5 months ago

4.0 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

A Customer Service Representative at Ryan Specialty handles inbound and outbound calls, assists with policy servicing, processes insurance transactions, and supports clients through the claims process.

Responsibilities

Serve as the first point of contact for customers within nationwide builder’s risk and property programs, handling inbound/outbound calls, emails, and correspondence
Assist with policy servicing and support, including product inquiries, billing questions, and coverage explanations
Process insurance transactions under the supervision of a licensed agent, including submitting applications, providing quotes, issuing policies and certificates of insurance, processing endorsements, and assisting with claims reporting
Evaluate and prequalify client needs, educate customers on available products, and recommend appropriate coverage solutions
Gather and review client information, submit to appropriate carriers, and follow up to ensure timely quotes or policy issuance