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Customer Service Representative at Ecolab - ApplyBlast

Customer Service Representative

Ecolab

5 months ago

3.6 on Glassdoor

USA

Hybrid

Full Time

Junior

0 applicants

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About this role

Ecolab is seeking a Customer Service Representative to provide critical support to customers during the sales process, functioning as a liaison with supply chain, sales, and purchasing teams to answer questions and provide real-time assistance.

Responsibilities

Provide exceptional customer service by communicating within our service levels to internal and external customers, by email and phone
Manage orders through the entire life cycle (order entry to invoice)
Collaborate with key members of Sales, supply chain, finance, and regulatory/compliance to assure order fulfillment
Arrange appropriate logistics when necessary, shipping and tracking
Proactively mitigate customer service issues and escalate to the Customer Service Manager or Manager where appropriate

Skills

Qualifications

Bachelor’s degree or high school diploma and 2 years of robust customer service experienceExcellent written, verbal and communication skillsSelf-motivated, results oriented, and proactiveProficiency with Microsoft Word, Excel, and Outlook

About Ecolab

ecolab.com

Headquarters

St. Paul, Minnesota, United States

Company Size

10001+ employees

View Profile

Ecolab is a global leader in water, hygiene and infection‑prevention solutions and services that help make the world cleaner, safer and healthier. It supplies cleaning chemistries, water‑ and process‑treatment programs, sanitation and infection‑control products, on‑site technical services and digital monitoring platforms to customers across foodservice, hospitality, healthcare, industrial and energy markets. By combining formulation expertise, field service and data‑driven technology, Ecolab helps reduce risk, improve operational efficiency and conserve water and other resources. The company operates worldwide with localized teams and sustainability programs focused on protecting people and vital resources.