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Customer Service Representative at BW Papersystems - ApplyBlast

Customer Service Representative

BW Papersystems

5 months ago

3.8 on Glassdoor

Mediapolis, IA

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Service Representative at Afinitas manages inbound inquiries, processes customer orders, and resolves issues while serving as a key point of contact for contractors and distributors. This role involves accurate order entry in ERP systems, providing product information and pricing, coordinating with logistics teams, and maintaining detailed customer records in CRM systems to ensure timely fulfillment.

Responsibilities

Manage incoming customer inquiries and resolve issues promptly.
Process and confirm customer orders accurately in the ERP system.
Coordinate with logistics teams to ensure timely order fulfillment.
Provide product information, pricing, and quotes to customers.
Maintain accurate customer records and track sales activity.

Skills

Qualifications

Associate Degree (or equivalent experience)

About BW Papersystems

bwpapersystems.com

Headquarters

Phillips, Wisconsin, United States

Company Size

1001-5000 employees

Founded

2014

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BW Papersystems is a prominent leader in industrial paper converting solutions, specializing in advanced technology and machinery for the production of various paper products. The company offers a wide range of equipment, including corrugators, sheeters, and finishing machines, designed to enhance efficiency and quality in the paper manufacturing process. With a commitment to innovation and customer service, BW Papersystems serves diverse markets, providing tailored solutions to meet specific production needs. As part of the Barry-Wehmiller family, the company emphasizes a people-centric approach to business.