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Customer Service Representative at Axon - ApplyBlast

Customer Service Representative

Axon

4 months ago

3.9 on Glassdoor

Scottsdale, Arizona, United States

Onsite

Full Time

Junior

2 applicants

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About this role

This role provides world-class customer service to Axon's diverse customer base using multiple communication channels including email, phone, chat, and community forums. Employees will resolve issues, document interactions in Salesforce, and drive process improvements while maintaining expertise in Axon solutions and local laws.

Responsibilities

Resolve customer issues via phone email and chat channels
Document all customer interactions using Salesforce Cases
Meet personal and team performance targets on metrics
Maintain subject matter expertise in Axon processes
Propose process or performance improvement suggestions

Skills

Qualifications

High School DiplomaCJIS Background Check Eligibility

About Axon

axon.com

Headquarters

Scottsdale, Arizona, United States

Company Size

1001-5000 employees

Founded

1993

View Profile

Axon is a public-safety technology company whose mission is to "protect life" by connecting people, devices, and apps. Its portfolio includes TASER smart devices, body-worn and in-car cameras, and cloud-based evidence management and analytics delivered via the Axon Network. Governments, law enforcement, military and civilian customers use Axon’s hardware and software to capture, store, manage, and analyze digital evidence and streamline operational workflows. The company emphasizes secure, scalable, and interoperable solutions to improve accountability and public safety.