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Customer Service Representative at Nissan Motor Co., Ltd. - ApplyBlast

Customer Service Representative

Nissan Motor Co., Ltd.

4 months ago

3.8 on Glassdoor

Aguascalientes, Mexico

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Service Representative for Nissan Motor Acceptance Corporation and Infiniti Financial Services provides inbound support regarding vehicle loans and leases, handling inquiries, complaints, and technical website assistance. Based in Aguascalientes, the role ensures compliance with regulations while resolving issues related to total loss incidents, vehicle damage, and account terms.

Responsibilities

Receive and resolve inbound customer inquiries regarding loans and leases
Handle complaints and guide clients through correct resolution processes
Identify account statuses for incidents like total loss or vehicle damage
Ensure call quality and adherence to federal and state compliance guidelines
Prevent callbacks by proactively resolving customer concerns using available tools

Skills

Qualifications

High school diploma

About Nissan Motor Co., Ltd.

nissan-global.com

Headquarters

Takashima, Kanagawa, Japan

Company Size

10001+ employees

Founded

1933

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Nissan Motor Corporation Global Website: Visit the site for information about Nissan, sustainability, IR, and innovation. This site also provides various Nissan initiatives, including design, safety, quality, and community engagement.