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Customer Service Representative at Sentry Insurance - ApplyBlast

Customer Service Representative

Sentry Insurance

4 months ago

3.5 on Glassdoor

El Paso, TX

Hybrid

Full Time

Junior

0 applicants

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About this role

As a Customer Service Professional at Sentry, a leading mutual insurance company, you will serve as the primary point of contact for insureds and customers via phone. Your role involves resolving service requests, navigating technology systems to process claims and policy changes, and ensuring high-quality customer experiences. You will also record interaction data, identify contact center issues, and report trends to support continuous improvement.

Responsibilities

Manage high-volume inbound customer service calls for insurance policies
Navigate systems to accurately resolve claims and process payments
Document customer interactions and loss information in appropriate software
Resolve customer issues using empathy and sound professional judgment
Identify and report trends to drive continuous service improvements

Skills

Qualifications

High School Diploma

About Sentry Insurance

sentry.com

Headquarters

Stevens Point, Wisconsin, United States

Company Size

1001-5000 employees

Founded

1904

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Sentry Insurance is a commercial insurance company that offers customizable business insurance products, employee 401(k) plans, and business life insurance to companies of all sizes, from small businesses to multinational corporations. With over 120 years of experience and an A+ rating from A.M. Best, Sentry serves industries including construction, dealerships, manufacturing, retail, and trucking. The company operates as one of America's largest mutual insurance groups, headquartered in Stevens Point, Wisconsin.