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Customer Service Representative at CVS Health - ApplyBlast

Customer Service Representative

CVS Health

4 months ago

3.2 on Glassdoor

Ohio

Onsite

Full Time

Junior

0 applicants

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About this role

CVS Health is seeking a compassionate Customer Service Representative to support members, employers, and healthcare providers with their benefit plans and claims. In this role, you will resolve inquiries, educate customers on available resources, and ensure high satisfaction through empathetic and efficient interactions. The position serves as the face of the company, requiring adaptability to handle diverse healthcare-related questions and foster trust.

Responsibilities

Resolve customer inquiries and issues efficiently while documenting all interactions
Educate customers about available resources and assist them in navigating options
Anticipate customer needs and provide proactive solutions to enhance satisfaction
Collaborate with team members and departments to address service issues
Maintain confidential records of patient information and correspondence

Skills

Qualifications

High School Diploma or GED6+ months of customer service experienceBasic computer skillsMicrosoft Office experience (preferred)

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.