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Customer Service Representative at C-TRAN - ApplyBlast

Customer Service Representative

C-TRAN

4 months ago

2.9 on Glassdoor

Vancouver, WA

Hybrid

Full Time

Junior

0 applicants

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About this role

A Customer Service Representative at C-TRAN provides direct public contact regarding countywide transit services, handling reservations, fare sales, and customer inquiries. The role involves managing cash operations, conducting community outreach, and performing clerical duties such as filing and data entry. Employees also engage in public relations tasks like presentations and ride-outs to promote transit usage and accessibility.

Responsibilities

Provide customers with comprehensive transit route and schedule information
Screen applications for Paratransit eligibility and make accurate recommendations
Process sales transactions and reconcile cash drawers with bank deposits
Conduct public outreach events and presentations to community groups
Organize and maintain essential transit files and operational records