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Customer Service Representative at CVS Health - ApplyBlast

Customer Service Representative

CVS Health

4 months ago

3.2 on Glassdoor

Hybrid

Full Time

Junior

0 applicants

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About this role

CVS Health is seeking a Customer Service Representative to support customers, employers, providers, and members of benefit plans by assisting with benefits and claims inquiries. The role involves resolving issues, educating individuals on available resources, and maintaining a compassionate, high-quality customer experience across various channels. Success in this position relies on strong interpersonal skills, adaptability, and the ability to document interactions accurately.

Responsibilities

Resolve customer inquiries and issues efficiently
Educate customers about available benefits and resources
Document all customer correspondence and interactions
Anticipate customer needs to provide proactive solutions
Collaborate with team members to address service issues

Skills

Qualifications

High School Diploma

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.