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Customer Service Representative at Heritage Landscape Supply Group - ApplyBlast

Customer Service Representative

Heritage Landscape Supply Group

4 months ago

4.0 on Glassdoor

Youngstown, Ohio

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Service Representative at SRS Building Products ensures satisfaction and drives sales growth by engaging directly with walk-in customers and managing phone and email inquiries. The role involves coordinating with internal teams like sales and warehouse staff, processing transactions in the ERP system, and providing bilingual support to enhance reach.

Responsibilities

Handle customer inquiries via phone, email, and in-person interactions
Process transactions and maintain accurate customer records in the ERP system
Collaborate with sales and warehouse teams to ensure timely order fulfillment
Resolve issues efficiently while providing product information to walk-in clients
Identify new sales opportunities and contribute to business growth