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Customer Service Representative at Nissan Motor Co., Ltd. - ApplyBlast

Customer Service Representative

Nissan Motor Co., Ltd.

3 months ago

3.8 on Glassdoor

Aguascalientes, Aguascalientes - Mexico

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Service Representative in Aguascalientes provides efficient quality service by handling inbound calls regarding loan and lease accounts for Nissan Motor Acceptance Corporation and Infiniti Financial Services. The role involves resolving inquiries and complaints, managing Total Loss incidents, and ensuring compliance with regulatory guidelines while utilizing available digital tools. Candidates will engage with customers, dealerships, and third parties to address technical support questions and prevent further callbacks.

Responsibilities

Handle inbound calls regarding loan and lease account inquiries and complaints
Identify account status for Total Loss incidents, vehicle damage, and titles
Maintain quality standards and regulatory compliance on all customer interactions
Walk customers through correct processes to prevent further callbacks
Manage calls related to interest rates, maturity dates, and post-maturity issues

Skills

Qualifications

High School DiplomaFluent in English

About Nissan Motor Co., Ltd.

nissan-global.com

Headquarters

Takashima, Kanagawa, Japan

Company Size

10001+ employees

Founded

1933

View Profile

Nissan Motor Corporation Global Website: Visit the site for information about Nissan, sustainability, IR, and innovation. This site also provides various Nissan initiatives, including design, safety, quality, and community engagement.