West Shore Home
A Customer Service Specialist at West Shore Home supports customers within a specific branch by handling inquiries, diagnosing product issues, and scheduling service visits. The role involves managing high volumes of calls, emails, and website requests while coordinating post-installation support and part orders. Employees ensure a 5-star experience by maintaining communication during schedule changes and escalating emergencies to management.
Headquarters
Mechanicsburg, Pennsylvania, United States
Company Size
1001-5000 employees
Founded
2006
West Shore Home is a residential home-improvement and remodeling company focused on bathrooms, windows, floors, and doors. They provide product selection, design consultation, and professional installation to help homeowners update and maintain their living spaces. The company emphasizes quality workmanship, modern design, and a turnkey experience from planning through completion. West Shore Home targets homeowners seeking reliable, local renovation solutions and a simplified remodel process.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for West Shore Home.
8% below the average for this role
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