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Customer Service Representative at CVS Health - ApplyBlast

Customer Service Representative

CVS Health

4 months ago

3.2 on Glassdoor

Washington

Onsite

Full Time

Junior

0 applicants

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About this role

CVS Health is seeking a compassionate Customer Service Representative to support members, employers, and healthcare providers with benefit and claims inquiries. The role focuses on resolving issues efficiently, educating customers on available resources, and ensuring high satisfaction through empathetic communication. Successful candidates will document interactions, collaborate with team members, and adhere to company policies while managing confidentiality.

Responsibilities

Resolve customer inquiries and issues efficiently and accurately
Educate customers about benefits and available healthcare resources
Document all customer interactions and maintain confidential records
Collaborate with team members to address service challenges
Navigate internal systems to access member information and resources

Skills

Qualifications

High School DiplomaBasic Computer Skills

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.