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Customer Service Representative at BMO - ApplyBlast

Customer Service Representative

BMO

4 months ago

3.6 on Glassdoor

Toronto, ON, Canada

Onsite

Part Time

Junior

0 applicants

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About this role

A Retail Banking Sales & Service professional at BMO Financial Group delivers exceptional customer service by identifying needs and providing personalized financial advice across various channels and branches. The role focuses on enhancing the customer experience through seamless transaction handling, referrals to specialists, and the effective integration of digital banking tools and marketing programs.

Responsibilities

Identify customer needs and provide personalized financial advice
Execute banking transactions and manage cash reconciliations
Integrate marketing promotions into customer conversations
Escalate complex issues to managers and report suspicious activity
Support operational activities and maintain regulatory compliance

Skills

Qualifications

Post-secondary degree or certification in a related fieldBasic knowledge of personal and business banking solutions

About BMO

bmo.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

1817

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BMO offers a wide range of personal and business banking services, including checking & savings accounts, loans, lines of credit, credit cards and more.